Repeat the words, don't try to explain them.
Use these exact words and no other form of them, with no other background. Say you need an "activation count reset". However, here is a suggestion which may help with getting through to support, who don't seem to be trained in old products and often come up with questionable information about them.ĭo NOT say you have a problem with CS5, do not mention installing, do not mention Windows 10, do not complain, or get sidetracked. And it may be that activation cannot work (even if the rest of the app cannot). You might try telling your boss that such old software can't really be expected to run, and it's time to get up to date with the exciting new features of InDesign CC 2019. What are we going to do to solve this problem? So now she cannot use Photoshop, because I am not able to deactivate the old version on the old laptop. So I tried to deactivate the software on the old laptop with the same error like "SantaClaus".Īfter this, I tried to use the chat support and the woman there told me that CS5 doesnt work on Windows 10 machines which was a foul excuse since my boss used the software unsill the 30 day trial period ran out. The serials number is right, but it wont let me activate because the key is in use. the one on her old laptop) for the one on the new laptop to be activateable - no success. Since the activation didnt work out then (as it isnt now), I activated the 30 trial period which ran out a couple of days ago.Īfter some research I found out that you have to deactivate the older version (e.g.
So I took the ADOBE CREATIVE SUITE 5 DESIGN STANDARD CDs, which we have purchased a long time ago and installed the software - with success. Then, shortly before 2020, she bought a new laptop and I had to install the same version on the new one. My boss was using CS5 without any problem and was always satisfied.
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